Return & Refund Policy

We want you to be completely satisfied with your purchase. Because of the nature of our products and shipping process, we do not require you to physically return an item in order to receive a refund or replacement.

When You're Eligible for a Refund or Replacement

If your item arrives defective, damaged, or is not what you ordered, please contact us within 30 days of the delivery date at info@velora-furniture.com. Please include your order number and photos showing the issue so we can evaluate it as quickly as possible.

How We Resolve It

Once we've reviewed your request, we will resolve it with either a partial refund or a full replacement/reshipment of the affected item, depending on the issue. You do not need to send the original item back to us.

What's Not Covered

We are currently unable to offer returns or refunds for reasons other than a defective, damaged, or incorrectly shipped item (for example, if you simply change your mind after ordering). Please review the product details, dimensions, and images carefully before placing your order. We also do not accept returns on sale items or gift cards.

Refund Timing

Once your refund is approved, it will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund to your account.

Questions

If more than 15 business days have passed since we approved your refund and you still haven't received it, or if you have any questions about this policy, please contact us at info@velora-furniture.com.