Shipping policy

Shipping Policy

International Shipping

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate Shipping Times (does not include weekends/public holidays):

  • USA: ~3 to 8 business days (tracking system available)
  • Rest of the world: ~3 to 12 business days (tracking system available, varies)

Delayed Delivery

In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December), during promotions, or other high-volume periods.

Processing Time vs. Shipping Time

Please note that processing time (3-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office).

After your order has been processed, our shipping partner will pick up your package for dispatch. An email with your online tracking information will be sent to you.

Processing time may, in very rare instances, take longer than the stated expected time frame — particularly during busy periods such as holidays or promotions. We do our best to deliver as fast as possible and appreciate your understanding and patience during such events.

Cancelling an Order

Once an order is placed, we are not able to cancel it if it has already been processed.

  • If you cancel within 30 minutes before your order is processed, a transaction fee of $20 per order applies.
  • If your order has already been processed, it cannot be cancelled.

Please email us at info@velora-furniture.com as soon as possible if you'd like to cancel an order you have just placed.

Contact

Email: info@velora-furniture.com